tkppk's Privacy Policy
Your personal information is our highest priority. This policy transparently describes how we collect, store, and protect your data.
Introduction & Scope
This Privacy Policy ("Policy") applies to the tkppk platform's website, mobile version, and all related services. By creating an account on tkppk, using our services, or visiting our website, you are considered to have agreed to the terms described in this policy.
We believe transparency is the foundation of trust. That is why this policy is presented in clear, straightforward language, so you can easily understand where your information goes and how it is used.
Information We Collect
tkppk collects only the information needed to provide our services smoothly and to improve your experience. We never collect excessive or unnecessary information.
2.1 What You Provide Directly
The following information is collected for account registration, deposits and withdrawals, and support:
- Full name and date of birth (for age verification — only users aged 21 and above may register)
- Email address and mobile number (for communication and account verification)
- Preferred language and currency settings (Bangladeshi Taka / ৳)
- Payment information — mobile number for bKash, Nagad, or Rocket (for processing transactions)
- Information and messages provided when contacting support
2.2 Automatically Collected Information
When you use the tkppk platform, certain technical information is collected automatically:
- Device type, operating system, and browser information
- IP address and approximate geographic location
- Time of site access, pages visited, and click activity (log data)
- Information from cookies and similar tracking technologies
- Referral source — how you arrived at the site
Regarding payment information: We never store full bank card numbers or personal banking passwords. For transactions via bKash, Nagad, and Rocket, only the associated mobile number and transaction reference number are recorded.
Purpose of Data Use
tkppk uses your information for the following legitimate purposes. For each purpose, we follow the principle of using only the minimum information necessary:
3.1 Service Delivery and Operation
- Creating, verifying, and keeping accounts secure
- Processing deposit and withdrawal transactions (via bKash, Nagad, Rocket)
- Maintaining gaming and betting history
- Applying bonuses and promotional offers correctly
- Diagnosing and resolving technical issues on the platform
3.2 Security and Fraud Prevention
- Detecting unauthorized access to accounts
- Monitoring suspicious transactions
- Preventing multiple accounts or fraudulent activity
- Enforcing responsible gambling policies
3.3 Communication and Support
- Sending important notifications about your account or transactions
- Providing 24/7 live chat and email support ([email protected])
- Managing promotional communications with your consent
3.4 Improvement and Analytics
- Analyzing site activity to improve the user experience
- Planning new features and services
- Measuring platform speed and performance
Sharing Data with Third Parties
tkppk does not sell your personal information. Data is shared with third parties only in the following limited cases and for specific purposes:
4.1 Service Provider Partners
We work with trusted third parties for payment processing (bKash, Nagad, Rocket), IT infrastructure, security monitoring, and customer service. These parties may only process data for purposes we direct — they have no right to use the data for their own purposes.
4.2 Legal Obligations
We may be required to provide information pursuant to a court order, a lawful investigation by authorities, or other legal requirements. In such cases, we will always provide only the minimum information necessary.
4.3 Business Transfers
In the event of a future business merger or acquisition, user data may be transferred. However, the new entity will be bound to follow this same privacy policy.
Cookies and Tracking Technologies
Cookies and similar technologies are used on the tkppk platform. Cookies are small text files stored in your browser that help improve the functionality of the site.
5.1 Types of Cookies
- Essential cookies: Required for maintaining login sessions, security verification, and the basic functionality of the platform — the site cannot work properly without them.
- Performance cookies: Used to identify which pages of the site are used most and where issues exist.
- Functionality cookies: Remember your language preference, display settings, and other personal preferences.
- Analytics cookies: Analyze overall usage patterns to improve the service — based entirely on anonymous data.
5.2 Cookie Controls
You can disable cookies by changing your browser settings. However, disabling essential cookies may cause certain key features of the site — such as login and payment processing — to not work properly.
Data Security Measures
tkppk has implemented industry-standard technical and procedural measures to protect your information.
- SSL/TLS Encryption: All data transferred between your browser and our servers uses an encrypted connection, so no one outside can read it.
- Access Controls: Only authorized staff can view your information for specific purposes — with a full audit trail.
- Data Encryption: Stored passwords and sensitive information are kept in encrypted form.
- Security Monitoring: Suspicious activity is quickly detected and prevented through continuous system monitoring.
- Regular Security Audits: Regular security audits are conducted to identify system vulnerabilities.
Data Retention Period
tkppk retains your personal information only for as long as needed to fulfill the purpose for which it was collected, or as required by legal obligations.
- Account information: For as long as the account is active, and for the legally required period after it is closed.
- Transaction records: Financial transaction records are retained for an extended period, as they may be needed for fraud investigations and dispute resolution.
- Log data: Technical logs are generally kept for a short period and deleted after sufficient system analysis.
- Support chats and emails: Retained for a defined period to improve customer service quality and for dispute resolution.
Before deleting data following an account closure request, we confirm that there are no pending transactions, disputes, or legal obligations.
Your Data Rights
tkppk believes every user should have control over their own information. You have the following rights:
Right to Access
You may request to know what information we hold about you. We will provide the information within a specified timeframe.
Right to Correction
If any of your information is incorrect, you may request a correction. We will verify and update it promptly.
Right to Deletion
Where there is no legal obligation to retain it, you may request that your information be deleted. This also applies when closing an account.
Right to Object to Processing
You may object to the processing of your information for specific purposes, particularly for marketing communications.
To exercise any of the above rights, please contact our support team. We will verify your identity and process your request as quickly as possible.
Protection of Minors
tkppk strictly operates for individuals aged 21 and above only. We never intentionally collect information from anyone under the age of 21.
We attempt to prevent minors from accessing the platform through an age verification process at registration. If we become aware that a minor has created an account, that account will be closed immediately and the associated information will be deleted.
Third-Party Sites and Services
The tkppk platform may occasionally reference third-party services — such as the payment gateways of bKash, Nagad, or Rocket. These services have their own privacy policies, for which tkppk is not responsible.
When using payment services, you provide information directly on those providers' own platforms. That information is governed by their own policies. We recommend that you also read the privacy policy of the relevant service.
Policy Changes and Updates
This privacy policy may be revised from time to time to keep pace with improvements and changes to tkppk's services.
- For significant changes, we will post a notice on the site and notify registered users by email.
- For minor and technical changes, this page will be updated.
- Continued use of the platform after any changes will be considered acceptance of the new policy.
- Before making any changes that significantly reduce your rights, we will always seek your consent.
Contact Us & Complaints
If you have any questions, concerns, or data-related requests about this privacy policy, please get in touch. Our support team provides assistance in both Bengali and English.
We aim to process all privacy-related requests as quickly as possible. When sending a request by email, please send it from your registered email address so we can verify your identity easily.
You are also encouraged to familiarise yourself with tkppk's other policies: Terms & Conditions · Responsible Gaming · About Us